Arranging the end-to-end warehouse processes to ensure operational standardization.

Checking and managing warehouse capacity utilization effectively.

Coordinating customer service operations for B2C marketplaces across all brands.

Implementing and assessing SLA and productivity standards for optimal performance.

Recording and managing project-based activities for all brand flagship stores.

Cost simulation for CAPEX and OPEX

Capability development for operations team in Brand Level

Continuously evaluating to identify and propose process improvement in operations area to brand team

Managing risk mitigation and assessment processes, including operational risks in stores and warehouses.

Driving the implementation of customer service system capabilities and CRM to enhance customer engagement and retention.