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IT Support

Graha Binakarsa, Jalan Haji R. Rasuna Said, RT.2/RW.5, Karet Kuningan, South Jakarta City, Jakarta, Indonesia



About the Role

Job Description

  • Support and provide solutions to employees for tech-related issues (Laptops, Email accounts, printers, tech devices, etc.)

  • Prepare laptops and tech devices for employees (Setup, Data reset, etc.)

  • Repair and replace device hardware (RAM, battery, etc.)

  • Maintaining IT assets inventory and record every change made

  • Procuring IT devices

  • Provide remote support for employees

  • Submitting tickets to Jira Service Management for every request and issues

  • Monitoring offices network in 2 locations via provided monitoring dashboard

  • Report network issues to third-party vendor

  • Support HR and GA for on-boarding and off-boarding employees

  • Support company events by providing network connection and devices



  • Candidate must possess at least a Bachelor's Degree in Engineering / Computer Science

  • At least 1 year of working experience in the related field is required for this position; helpdesk service or technical support (Fresh graduates are welcome to apply)

  • Have the ability to maintain stakeholder

  • IT assets management

  • Problem-solving and communication skills.

  • Proficiency in Windows, macOS, Android, and iOS operating systems

  • Know troubleshoot network devices

  • Know network topology

  • Knowing Google Workspace is a plus

  • Knowing about Shopify development is a plus

  • Proficiency in English

  • Able to work on-site (WFO)

We're Hiring!


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