Customer Service for Beauty Brand
West Jakarta, Kebonjeruk, West Jakarta City, Jakarta, Indonesia
Full-time
Job Type
About the role
Respond to approximately 300 customer chats daily on marketplaces including Shopee, Lazada, TikTok, and Tokopedia from 9 AM to 4 PM
Monitor and process order cancellations and product returns, ensuring smooth refund handlingHandle weekend WhatsApp inquiries regarding manual return processes
Confirm and communicate out-of-stock (OOS) statuses to customers by checking inventory in the systemManage product returns related to damaged or defective items through manual WhatsApp coordination
Process refunds for incomplete product deliveries via the respective marketplace platforms
Create and maintain KU1 & KU2 order numbers in the system for returned products
Prepare daily reports summarizing customer complaints
Monitor stock transfers by checking B2B stock availability and transferring stock to B2C when items are out of stock
Support sales growth through cross-selling and up-selling opportunities during customer interactions
Requirements
Bachelor’s degree from any major
Minimum 2 years of work experience as a customer service, preferably from beauty local brands
Strong background in administration and communication
Good organizational and coordination skills
Able to communicate clearly and professionally, both written and verbal