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Online Channel Associate - Fashion Category

Jakarta, Indonesia

JOB TYPE

Full-time

About the Role

  • Support ecommerce operations & online team activities in daily basis

  • Execute actionable plans and ensure that merchants businesses operate successfully

  • Ensure smooth and proper onboarding process for new merchants in each marketplace, such as SKU synchronization (omnichannel)

  • Respond actively to merchants’ inquiries in a timely manner and escalate the issue to ensure that the issues are resolved.

  • Provide relevant data as needed and deliver well-structured report.

  • Responsible in BAU operations: seller center owner, data pulling, shop setup, and promotion settings. 

  • Coordinate with the online team, supervisor, and other internal stakeholders to support the company’s goals and objectives.

Requirements

  • Minimum 1-2 year of working experience, preferably at Ecommerce operations. 

  • Has experience in handling merchants' seller center from various marketplace such as Shopee and Tokopedia.

  • Strong problem-solving skills and business acumen.

  • Comfortable for being easy to reach out and fast responding to merchants' inquiries

  • Familiar to other seller center such as Tiktok, Lazada, Zalora, and Blibli is a plus.

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